Trimble eRespond

Simplify the process of identifying, managing and reporting incidents & other issues on your water network. The rising marginal cost of producing clean water together with increasing demand and higher expectations of reliability and quality of service leaves utilities facing an uphill challenge – managing aging networks with limited resources.

The rising marginal cost of producing clean water together with increasing demand and higher expectations of reliability and quality of service leaves utilities facing an uphill challenge – managing aging networks with limited resources.

eRespond is a complete and proven solution for identifying and managing network incidents from the first customer call or telemetry alarm all the way through to the final regulatory report, improving insight into what is happening on the network, shortening incident duration and reducing the need for capital expenditure projects by responding more quickly and effectively – world class utilities use eRespond to perform better.

BENEFITS

Reduce duplication of work and dispatching multiple crews to the same incident

Response Time 
Reduce response time to wastewater network incidents

Reporting 
Reduce management and regulatory reporting workload

Customer Communication 
Improve customer communication and customer satisfaction

Planning 
Collect accurate data to support capital improvement decisions

FEATURES

What do world class utilities rely on eRespond for?

Full water network model

Build a full model of the network from water source to individual customer account, it combines this model with information about current ongoing network maintenance work and data from customer calls and telemetry systems (AMI, SCADA etc.) and uses algorithms to identify what incidents are happening and where they are occurring on the distribution network.

Proactively notify customers

Identify which disruptions are to be expected as a result of planned maintenance or extension work. It gives the user the information necessary to respond to customer enquiries and proactively notify customers of incidents which will impact them.

Optimize prioritization and allocation of resources

Provide transparency and complete situational awareness of all network incidents by filtering key data during busy periods, ensuring optimal prioritization and allocation of resources

Integrate with your other applications

eRespond is often integrated with other applications to provide “end to end” business processes – data from Operations Technology systems (SCADA,GIS and eRespond) can be connected with the data from Information Technology systems (ERP, Asset Management, CRM) for joined up decision making and execution of business processes on a daily basis.